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Reporting

Reporting – keeping you in the information loop

If you feel that by outsourcing responsibility for a part of your operation you’ll be relinquishing control, think again. As your outsourcing partner, we ensure that you’re fully involved and up to date at every step of the process: from set-up and scripting to daily reporting and de-briefing.

Our contact centre team leader provides daily reports on the success of your campaign: every piece of information gathered during each phone call is profiled to ensure that you know exactly how your prospects are responding, and what the next course of action is. These reports are agreed with you in advance so you have a detailed ongoing summary of the number of calls made, success rates, requests for additional information and more.

Your account manager will discuss all options available to you before confirming your objectives with our contact centre team leader. From here on it’s a genuine collaborative effort to create your campaign to your exact specifications. We always invite our customers to come into our office to meet the team who will be conducting their campaign. This offers a great opportunity for our staff to increase their understanding of your product or service.

To find out more about how we can help you, call 01634 291122 and ask for a member of our account management team. Alternatively, you can use our contact form.